Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how you use the service. We also use similar technologies like local storage and session storage.

Cookies We Use

Essential Cookies

These are strictly necessary for the Service to function and cannot be disabled.

• session_id — maintains your authenticated session in the Studio portal. Expires when you close your browser or after 24 hours of inactivity.
• csrf_token — protects against cross-site request forgery attacks. Session-scoped.
• consent_preferences — remembers your cookie consent choices. Expires after 12 months.

Functional Cookies

These cookies enable enhanced functionality and personalisation.

• ui_preferences — stores your Studio portal layout preferences (theme, collapsed panels, etc.). Expires after 6 months.
• recent_agents — remembers recently accessed agents for quick navigation. Expires after 30 days.

Analytics Cookies

We use privacy-respecting analytics to understand how the platform is used in aggregate. No individual user behaviour is sold or shared.

• _ka_id — anonymous analytics identifier to measure feature usage and performance. Expires after 12 months. You can opt out in your account settings.

Cookies We Do NOT Use

• We do not use advertising or retargeting cookies.
• We do not use third-party social media tracking pixels.
• We do not sell cookie data to any third parties.

Managing Cookies

You can control cookies through:

• Account settings — opt out of analytics cookies in your Korelos Studio settings under Privacy.
• Browser settings — most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging in.
• Email us — contact privacy@korelos.com with cookie-related requests.

Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of material changes via email or a notice in the Studio portal. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

Questions about our use of cookies: privacy@korelos.com